Shipping policy

Shipping Policy

Processing times

MD3 products are prepared and shipped from Saskatchewan, Canada.

Ready-to-ship orders are normally processed within 3–5 business days. Made-to-order, commissioned, or preorder products may require additional production time. Any different processing estimate will be stated on the applicable product page.

Processing time is separate from the carrier’s delivery time.

Shipping destinations

MD3 currently ships to Canada, the United States, Australia, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, and the United Arab Emirates.

If a destination is unavailable during checkout, MD3 is not currently accepting orders for that country or region.

Shipping rates and delivery estimates

Available shipping services, prices, and estimated transit times are calculated or displayed at checkout based on the delivery address, parcel weight, and selected service.

Carrier delivery estimates begin after an order has been processed and transferred to the carrier. Estimated dates are not guaranteed and may be affected by customs processing, weather, holidays, carrier disruptions, or other circumstances outside MD3’s control.

Tracking

When tracking is included with the selected shipping service, the tracking information will be sent to the email address provided during checkout.

Some economy services may provide limited tracking or fewer delivery scans. The available service details will be shown at checkout.

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country.

Unless checkout explicitly states that duties and import taxes have been collected, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs processing can delay delivery. MD3 cannot control customs decisions, assessments, or processing times.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Contact hello@md3pets.com immediately if an address needs to be corrected.

Address changes are not guaranteed after an order has been processed or shipped. MD3 is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer.

Returned, refused, and unclaimed parcels

If a parcel is returned because the address was incorrect, delivery was refused, the parcel was not collected, or import charges were not paid, please contact hello@md3pets.com.

The customer may be responsible for the cost of reshipping the order. If a refund is approved after the parcel returns to MD3, original shipping charges, return-carrier charges, and other non-refundable costs may be deducted where permitted by law.

Lost, delayed, or damaged shipments

If tracking shows unusual delay, loss, or delivery without receipt, contact hello@md3pets.com with the order number. MD3 will assist with the carrier investigation or claim where available.

If a parcel or product arrives damaged, retain the product and all packaging and contact us as soon as possible—preferably within seven days—with photographs of the item, packaging, and shipping label.

Separate and combined orders

Orders placed separately are not automatically combined. Customers may contact hello@md3pets.com before fulfillment to request combined shipping, but combination and shipping-charge adjustments cannot be guaranteed.

Questions

For questions about shipping or an existing order, contact hello@md3pets.com.